It so happens that you have planned a trip for a long time, bought tickets, booked hotels, but suddenly, for reasons beyond your control, you have to cancel the trip. Do not give in to panic and worry about the money spent, because today it is quite possible to return tickets and return the money. How to cancel a bus ride, read our instructions.
Offline
If you bought tickets “offline”, that is, at the bus station or at the office of the carrier company, then you can return the ticket only there. Bring all tickets, receipts and passport with you - you will need them to return the money.
If you paid for the purchase in cash, they will be returned to you on the spot - either the entire amount or part of it depends on the rules of the carrier and on how long before the departure of your flight you return the ticket. Most often, if the trip is canceled in less than a day, only half of the cost is refunded.
This also applies to the situation when you paid for the trip with a bank card, but with one point - the money for the ticket will also be returned to the card, and not in cash at the office or at the station, so this procedure can take from several days to several weeks. After you have handed over your tickets, take all the checks and statements that will be given to you at the box office and keep them until the money is credited to your bank card.
Online. Carrier
If you purchased a ticket via the Internet on the website of the bus carrier itself, then you must return it there. That is, you do not need to go anywhere, just go to the website where you made the purchase, find the appropriate section or enter your personal account and follow the instructions. You will need to enter the boarding pass number, date and time of travel and its direction, as well as personal data, after which the application will go to the company for consideration.
All carriers warn that the money for the ticket, taking into account the rules, is transferred to the bank account or online wallet from which the payment was made within two weeks. At the same time, each company may have its own nuances in the amount of compensation, depending on whether you return the ticket a week or a day before the intended travel date. You can read about this in the rules on the website.
Online. Aggregator
The return of a ticket purchased through an aggregator usually takes place on its website, unless it is indicated to contact the carrier. For example, the Busfor company operates - the only service where you can buy a trip not only to Europe or the near abroad, but also across Russia. In case of unforeseen situations, passengers can always return their bus ticket directly on the Busfor website in accordance with the conditions of the carrier, as well as the legislation of the Russian Federation. To do this, go to the "My tickets" section, select your order, press the "Return" button and follow the instructions of the system. After processing the application, a notification will be sent to your e-mail indicating how long the funds will be credited to the account, but usually the refund takes from 3 to 15 business days.
If it so happens that your trip cannot take place, and you are forced to return your bus ticket, remember that the sooner you return it, the more compensation you will receive.
